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aago takes seriously how your personal information is collected, stored and used when you access our platform. This policy sets out exactly what data we gather, why we gather it, and the choices available to you — with access and eligibility subject to your local law and eligible regions.
When you open an account with us, we collect the information you submit directly: your name, contact details, and the credentials you use to log in. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we retain a record of that transaction — the amount, method reference and timestamp — so that your wallet activity is traceable and your account history stays accurate. We do not store your full mobile financial account credentials; those remain between you and your payment provider. We also collect technical data automatically: your device type, browser version, IP address and session activity. This helps us detect unusual access patterns and keep your account secure. Cookies placed by our platform record session state and preference choices — not payment details. Where you interact with third-party game content from studios such as Pragmatic Play, CQ9, Bigtime Gaming or Spadegaming, those studios may log game-session data under their own data practices. We do not control that data and recommend reading each studio's published policy if you want details. Your data is held only for as long as it is needed for the purpose it was collected — account maintenance, transaction records and regulatory compliance where applicable in your region. When that purpose ends, we work to delete or anonymise it. Access to this platform and the rights described here depend on local law and your eligible region.
This policy applies to your activity on aago — from the moment you land on the page to the actions you take inside your logged-in account. It covers the data generated by account creation, session activity, support contact and payment transactions. It does not extend to third-party websites that we may link to, nor to the independent data practices of game studios whose titles appear in our lobby. Understanding the boundary helps you know where to direct a question.
Data created when you register, log in or update your account details is covered in full by this policy. That includes your email address, verification status and any profile fields you complete inside the account area.
Transaction records for bKash, Nagad and Rocket deposits and withdrawals sit within this policy's scope. We log the method, reference and timing; we do not store mobile PIN or wallet password data.
Cookies placed by aago for session management and preference storage fall under this policy. You can adjust cookie acceptance through your browser settings; doing so may affect how certain site features behave during your visit.
Game content from studios in our lobby and any external links operate under those parties' own privacy terms. We are not responsible for the data practices of those third parties, and this policy does not bind them.
Your account gives you direct access to the information we hold about you. Inside the account settings area, you can review your registered details — name, contact address, linked payment method references — and correct anything that is inaccurate or out of date. If you find a discrepancy in a bKash or Nagad transaction record shown in your account history, raise it through our support channel and we will check the record against our logs. For anything this policy does not resolve through self-service, you can contact us directly by email; we will respond to data queries in the order they are received. Where your local law gives you a right to request deletion of personal data we hold about you, you may submit that request to our support address and we will apply the relevant process. All rights described here are subject to your eligible region and applicable local law — we cannot pre-confirm eligibility, but we will assess each request on its merits when it reaches us.
Open your account settings to see the personal details and payment method references we hold. You can check what is stored and identify anything that needs updating without contacting support.
If a name, contact detail or linked wallet reference is wrong, update it directly in account settings or raise a correction request through the support channel with the accurate information.
For anything not resolvable in the account area — such as a question about what data we retain or how long we keep a specific record — send your question to our published support email address.
Where local law in your eligible region gives you a deletion right, submit the request through our support email. We will review it against the applicable requirements and respond with the outcome.
If this policy raises a question you cannot answer from the account area, these are the routes we maintain for direct contact. Use the channel that matches your query type — account-level corrections are often faster through the in-account route, while detailed data requests are better suited to email so we have a written record.
Send your privacy or data query to our published support email address found in the Contact section of aago. Include your account reference so we can locate the correct record.
Log in and open the account settings page to review or correct your stored personal details and linked payment method references without needing to contact support directly.
For quick questions about what this policy covers, the live chat widget on aago connects you to a support agent. For formal data requests, follow up in writing via email to create a clear record.
We apply access controls so that your account data is only reachable by the processes and personnel that need it for a stated purpose. Payment references from bKash, Nagad and Rocket transactions are logged in your account history for your own record-keeping and to support any dispute you raise — not for any broader commercial use. Cookie data is retained only for the duration of your session or the preference period you accept. Account data is kept for as long as your account is active and for any period required by the applicable regulatory or financial record-keeping obligation in your region; beyond that, we work to delete or anonymise it.
Your account data is accessible only through authenticated login. We apply controls limiting internal access to the purposes described in this policy — account maintenance, transaction records and support handling. No broader internal sharing occurs.
Session cookies expire when you close your browser. Preference cookies persist only for the period you accept at the cookie prompt. You can clear or block cookies through your browser settings at any time, though some site features depend on session cookies to function.
We hold your personal data for the duration your account remains active plus any retention period required by applicable financial or regulatory rules in your eligible region. When neither condition applies, we delete or anonymise the data.
When we update this policy, the revised version is published at aago/privacy-policy/ with a note of the change. Continuing to use the platform after a policy update means you have read the updated terms. You can request a summary of changes by emailing our support address.
These answers cover the questions we hear most often about how this policy works. If your specific question is not here, reach out through the support email or live chat shown on aago.
We collect the details you enter during registration — name, contact address and login credentials — plus technical data like device type and IP address generated during your session. We do not collect your bKash PIN, Nagad password or Rocket account credentials; those stay with your payment provider.
Yes. We keep a log of each transaction's method reference, amount and timestamp in your account history. This record is available to you in your account area and is used only for account maintenance and dispute handling — not for any other commercial purpose.
Open the account settings page after logging in. Most fields — name, contact detail and payment method references — can be edited directly there. For corrections that require identity verification, contact support via email with the accurate information and your account reference.
Where your local law and eligible region give you a deletion right, send the request to our support email. We will assess it against the applicable requirement — which may include retention obligations for financial records — and respond with the outcome. Eligibility depends on local law.
No. Studios such as Pragmatic Play, CQ9, Bigtime Gaming and Spadegaming operate under their own data practices for game-session data. Our policy covers the data we collect on aago; for studio-level data, read the relevant studio's published policy.
The updated policy is published at aago/privacy-policy/ when changes are made. We note what changed at the top of the page. If you want a written summary of a specific update, email our support address with your account reference and the date of the change.